SOLUTIONS
Opera Performance Accelerator
Driving true performance improvement in agent-based organizations.
Sectors as diverse as finance, healthcare, education, and collections all face a common problem: their performance rests on the actions of thousands of individual agents — salespeople, financial advisors, teachers, and more — taken individually on a daily basis.
Influencing agents to improve the performance of the organization as a whole presents many challenges. First, there's the question of assessing an individual agent's performance. How can this be accomplished when each one's book of business, composition of classroom, details of debtors, and other factors specifically related to his or her environment, is so different? How can you determine the root causes of underperformance?
Even if you can assess performance, there's still the question of improving it. How can you select and deliver ongoing and individuated guidance to agents focused on the most important improvement opportunities facing them that day? How can you bring to their attention benchmarks and best practices?
Opera's Performance Accelerator solution uniquely solves these problems for agent-based organizations. Built on the Vektor™ Big Data analytics and signal processing platform, the Performance Accelerator is capable of performing the billions of calculations required to create apples-to-apples performance assessments in complex and fluid environments. The Performance Accelerator solution also combines massive machine intelligence and a rich software interface to identify and deliver specific recommendations for each individual agent that will truly drive better performance.
We offer specific Performance Accelerator solutions for collections, education, hospitals, and wealth management.
Sectors as diverse as finance, healthcare, education, and collections all face a common problem: their performance rests on the actions of thousands of individual agents — salespeople, financial advisors, teachers, and more — taken individually on a daily basis.
Influencing agents to improve the performance of the organization as a whole presents many challenges. First, there's the question of assessing an individual agent's performance. How can this be accomplished when each one's book of business, composition of classroom, details of debtors, and other factors specifically related to his or her environment, is so different? How can you determine the root causes of underperformance?
Even if you can assess performance, there's still the question of improving it. How can you select and deliver ongoing and individuated guidance to agents focused on the most important improvement opportunities facing them that day? How can you bring to their attention benchmarks and best practices?
Opera's Performance Accelerator solution uniquely solves these problems for agent-based organizations. Built on the Vektor™ Big Data analytics and signal processing platform, the Performance Accelerator is capable of performing the billions of calculations required to create apples-to-apples performance assessments in complex and fluid environments. The Performance Accelerator solution also combines massive machine intelligence and a rich software interface to identify and deliver specific recommendations for each individual agent that will truly drive better performance.
We offer specific Performance Accelerator solutions for collections, education, hospitals, and wealth management.
Collecting Information to Increase Collections
The Opera Performance Accelerator for Collections combines advanced analytics and clustering algorithms to isolate target populations and deliver highly adaptive recommendations right to collectors' desks.
Our solution is the analytic force behind a dynamic Collector Workstation that serves up fresh guidance and intelligence for each call a collector makes. It applies Opera's powerful willingness-and-ability-to-pay analytics against an ongoing stream of fresh and powerful data. Agents see a dynamic dashboard right on their desktops that provides a detailed, real-time profile of each delinquent individual, and serves up a tailored talk-off and optimized settlement plan. Agents can even update the profile during a call, and strategies will adjust accordingly.
For more information or to contact us, click here
The Opera Performance Accelerator for Collections combines advanced analytics and clustering algorithms to isolate target populations and deliver highly adaptive recommendations right to collectors' desks.
Our solution is the analytic force behind a dynamic Collector Workstation that serves up fresh guidance and intelligence for each call a collector makes. It applies Opera's powerful willingness-and-ability-to-pay analytics against an ongoing stream of fresh and powerful data. Agents see a dynamic dashboard right on their desktops that provides a detailed, real-time profile of each delinquent individual, and serves up a tailored talk-off and optimized settlement plan. Agents can even update the profile during a call, and strategies will adjust accordingly.
For more information or to contact us, click here
Opera Performance Accelerator for Education takes teacher evaluation, individual curriculum development, and drop-out reduction to school.
Pop quiz:
The Performance Accelerator for Education serves up a curriculum of improvement for teachers and students alike.
Our recommendation engine serves up specific, individuated guidance to teachers focused on things they can do to improve their performance within their own personal environment and challenges. It presents curricula recommendations that let each student learn to his or her full potential. It even incorporates the same predictive analytics that Opera uses to help businesses spot potential customer attrition to identify likely drop-outs early enough for you to take steps to keep them in school.
In short, Opera's Performance Accelerator for Education lets you go to school on the key things that help ensure that teachers, and their students, improve their performance, one person at a time.
Interested in learning more yourself?
For more information or to contact us, click here
Pop quiz:
- How do you make sure you consider everything you should to get an accurate picture of how your teachers are doing?
- Can you develop one-of-a-kind courses of study most likely to help each individual student succeed?
- What steps can you take now to keep as many kids as possible in school until they graduate?
The Performance Accelerator for Education serves up a curriculum of improvement for teachers and students alike.
Our recommendation engine serves up specific, individuated guidance to teachers focused on things they can do to improve their performance within their own personal environment and challenges. It presents curricula recommendations that let each student learn to his or her full potential. It even incorporates the same predictive analytics that Opera uses to help businesses spot potential customer attrition to identify likely drop-outs early enough for you to take steps to keep them in school.
In short, Opera's Performance Accelerator for Education lets you go to school on the key things that help ensure that teachers, and their students, improve their performance, one person at a time.
Interested in learning more yourself?
For more information or to contact us, click here
With Opera Performance Accelerator for Hospitals, you can monitor business vital signs like you do medical ones.
It's the stuff of TV hospital show legend. The monitor registers a sudden turn for the worse, and in an instant, doctors and nurses are by the patient's bedside, saving the day until next week's episode.
Likely to become the stuff of real-life hospital management legend is Opera's Performance Accelerator for Hospitals. Our executive dashboards monitor all aspects of a hospital's business operations, providing clear and instant warnings of performance problems.
You can track the performance of admitting and referring physicians, service line market share, ER activity and admissions, and more. See volumes and dollars generated by physician referrals, and flag physicians with declining admissions. Compare patient volumes and revenues for divisions and hospitals via scorecards, graphs, and summary reports. Track ER traffic and operational metrics, as well as satisfaction, financial performance, physician recruitment, and more.
For hospital groups, you can make true apples-to-apples comparisons from one facility to the next. It even delivers specific recommendations to improve each hospital's performance. All through a customizable, clear, on-demand dashboard served up to your desktop, an iPad™, or mobile device.
It's the stuff of TV hospital show legend. The monitor registers a sudden turn for the worse, and in an instant, doctors and nurses are by the patient's bedside, saving the day until next week's episode.
Likely to become the stuff of real-life hospital management legend is Opera's Performance Accelerator for Hospitals. Our executive dashboards monitor all aspects of a hospital's business operations, providing clear and instant warnings of performance problems.
You can track the performance of admitting and referring physicians, service line market share, ER activity and admissions, and more. See volumes and dollars generated by physician referrals, and flag physicians with declining admissions. Compare patient volumes and revenues for divisions and hospitals via scorecards, graphs, and summary reports. Track ER traffic and operational metrics, as well as satisfaction, financial performance, physician recruitment, and more.
For hospital groups, you can make true apples-to-apples comparisons from one facility to the next. It even delivers specific recommendations to improve each hospital's performance. All through a customizable, clear, on-demand dashboard served up to your desktop, an iPad™, or mobile device.
Now there's a way to invest in success.
If you're leading a wealth management firm, you know how hard it can be to improve the performance of your financial advisors. After all, each has hundreds of accounts and is executing actions against dozens of different types of investor requirements, choosing among thousands of potential instruments.
How can you possibly compare their performance, determine the root causes of underperformance, and deliver relevant, timely advice for each advisor?
Opera's Performance Accelerator has cracked the problem. It generates billions of performance calculations on demand and aggregates them up to the advisor and business unit level into accurate, apples-to-apples comparative sets. The solution then extracts the specific root causes of over- and under-performance.
To do this, we've brought together account-level data into meaningful — and comparable — composites by codifying thousands of complex business rules and creating machine-readable descriptions of investment types, performance and risk patterns, and investors' strategic objectives.
And that was just the beginning. For one installation, we're assessing advisors' performance across more than 500 cohorts, using the Vektor™ platform's massive processing capabilities to handle 10 terabytes of data and process more than 20 billion calculations each month.
Finally, we've created the delivery and human interface technology to bring this information to individual financial advisors, where they can see how their performance stacks ups against their true peers for different portfolio and investor types. And, as important, understand what their best-performing peers are doing differently — so they can learn what they can do themselves to improve.
Clearer performance assessments, more applicable best practices from the most relevant peers — does this sound like an attractive investment in your firm's performance?
If so, please invest in a click-through.
If you're leading a wealth management firm, you know how hard it can be to improve the performance of your financial advisors. After all, each has hundreds of accounts and is executing actions against dozens of different types of investor requirements, choosing among thousands of potential instruments.
How can you possibly compare their performance, determine the root causes of underperformance, and deliver relevant, timely advice for each advisor?
Opera's Performance Accelerator has cracked the problem. It generates billions of performance calculations on demand and aggregates them up to the advisor and business unit level into accurate, apples-to-apples comparative sets. The solution then extracts the specific root causes of over- and under-performance.
To do this, we've brought together account-level data into meaningful — and comparable — composites by codifying thousands of complex business rules and creating machine-readable descriptions of investment types, performance and risk patterns, and investors' strategic objectives.
And that was just the beginning. For one installation, we're assessing advisors' performance across more than 500 cohorts, using the Vektor™ platform's massive processing capabilities to handle 10 terabytes of data and process more than 20 billion calculations each month.
Finally, we've created the delivery and human interface technology to bring this information to individual financial advisors, where they can see how their performance stacks ups against their true peers for different portfolio and investor types. And, as important, understand what their best-performing peers are doing differently — so they can learn what they can do themselves to improve.
Clearer performance assessments, more applicable best practices from the most relevant peers — does this sound like an attractive investment in your firm's performance?
If so, please invest in a click-through.
