End-to-End Focus

Because Opera Solutions often ties a portion of compensation to results, we are particularly intent on delivering full, effective execution and complete end-to-end services.

We are experts in integrating and embedding new technology into the operating environment – for instance, bringing new segmentations and treatments to the collectors’ desktop systems, or providing route salespeople specific, customer-by-customer recommendations every day on their hand-held computers.

We are also experts in change management.  We are committed to cementing our gains and ensuring our clients can continue to capture profit long after the project closes by developing:

• Deep partnerships with clients to create client ownership and commitment
• Clear project hand-offs and execution plans
• New process documentation
• Automated tracking technology

We offer clients customized versions of our data management and analysis software, as well as ongoing scoring of populations (in risk, sales curricula development, customer behavior and segmentation, etc.) that utilize the models we develop during the course of our assignments.

Impact

We work across our practice areas and draw on all aspects of our specialized expertise to find and capture major opportunities. For instance, for one major global financial services firm with 30MM customers and a diverse network of 3.5MM partners and retailers, we delivered over $1B in less than 2 years.